Terms and Conditions
Barak Carpet SRL
Effective Date: February 17, 2026
Website: www.barakcarpet.eu
These Terms and Conditions ("Terms") govern the sale of products through the website www.barakcarpet.eu ("Website"), operated by:
Barak Carpet SRL
Registered office: Strada Viitorului, Nr 12, Municipiul Medgidia, Județul Constanța, Romania
Warehouse and fulfillment center: Șoseaua București-Urziceni nr 67, Localitatea Afumați 077010, Județul Ilfov, Romania
Company Registration Number: J13/3080/2017
Tax Identification Number (CUI): RO38195708
VAT Number: RO38195708
EU VAT (OSS): OSS38195708
European Unique Identifier (EUID): ROONRC.J13/3080/2017
Contact email: barakcarpet.eu@gmail.com
Contact phone - WatsApp: +40 761 896 761
We are a registered VAT payer in Romania and comply with EU VAT rules for cross-border sales within the European Union.
For Germany and Austria: This document serves as our "Allgemeine Geschäftsbedingungen" (AGB) and includes mandatory cancellation/withdrawal instructions required under German and Austrian consumer protection law.
These Terms apply to all orders placed by consumers and business customers through our Website for delivery within the European Union, excluding Romania (which is served by a separate website).
By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Returns & Exchanges Policy.
For Germany and Austria: By completing your order, you explicitly agree to these Terms. German and Austrian law requires that you receive clear pre-contractual information; all mandatory information is provided on our product pages, checkout flow, and these Terms.
We offer the following products through our Website:
· Rugs (Covoare): Standard-size decorative rugs in various styles (Classic, Elegant, Modern, Fluffy).
· Runners (Traverse): Custom-cut runners made to the dimensions specified by the customer at the time of order. These are considered customized products.
· Curtains and Drapes (Draperii și Perdele): Although displayed with fixed dimensions on the Website, all curtains and drapes are custom-made for each order and are considered customized products.
All product descriptions, images, dimensions, colors, and specifications are provided for informational purposes and represent our best efforts to accurately depict the products. Slight variations in color or texture may occur due to monitor settings or the natural characteristics of textile materials.
All prices are displayed in euros (EUR) and include the applicable Value Added Tax (VAT) for the destination country within the EU. Additional costs such as shipping fees are clearly indicated before you complete your purchase.
1. Browse our product catalog and select the desired items.
2. For runners, specify your desired dimensions during product configuration.
3. Add items to your shopping cart.
4. Proceed to checkout, where you can choose to:
o Create a customer account (optional, allows order tracking and faster future checkouts).
o Continue as a guest (no account required).
5. Provide delivery and billing information (name, address, email, phone, and company details if ordering as a business).
6. Select your payment method: Shopify Payments (powered by Stripe), Google Pay, Apple Pay, or PayPal.
7. Review your order summary, including all costs (product price, VAT, shipping).
8. Click the "Place Order with Obligation to Pay" button to submit your order.
For Germany, Austria, France, Spain, and Italy: The order button is clearly labeled to indicate that clicking it creates a binding, paid obligation ("zahlungspflichtig bestellen" / "commande avec obligation de paiement"). This complies with the EU Button Solution Directive.
Once your order is submitted, you will receive an automatic order confirmation email at the address you provided. This email confirms receipt of your order but does not yet constitute acceptance by us.
The contract between you and Barak Carpet SRL is formed when we send you a separate Order Acceptance or Shipping Confirmation email, or when we begin processing your order (whichever occurs first).
· All prices are listed in euros (EUR) and include VAT for the respective EU country.
· Prices are subject to change without notice, but the price applicable to your order is the price displayed at the time you complete your purchase.
· Shipping costs are calculated based on destination country and order weight/volume and are displayed before final checkout.
We accept the following payment methods:
· Shopify Payments (powered by Stripe): credit and debit cards (Visa, Mastercard, American Express).
· Google Pay
· Apple Pay
· PayPal
Payment is processed securely by our third-party payment processors. We do not store your full payment card details on our servers.
Payment is due immediately upon placing your order. We will only ship your order after successful payment authorization.
· All prices on our Website are displayed in euro (EUR), unless otherwise indicated.
· If your bank account or card uses a different currency, your bank may apply its own exchange rate and possible conversion fees.
We take the security of your payment data seriously:
· All payment pages use secure, encrypted connections (HTTPS/SSL).
· Payments are processed through trusted third-party providers that comply with applicable security standards and data protection laws (including GDPR).
If you suspect any unauthorized use of your payment method in connection with an order on our Website, please contact both your bank/payment provider and our customer service immediately.
For Germany and Austria: If you are a consumer, you retain all statutory rights in case of payment processing errors or disputes, including the right to contact your bank or card issuer for chargebacks in case of unauthorized transactions or non-delivery.
We deliver to all European Union member states except Romania. The current EU member states covered are:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.
6.2 Shipping Carrier and Times
All orders are shipped via GLS (General Logistics Systems) from our warehouse in Afumați, Romania.
Estimated delivery times:
· Order fulfillment (processing): 24 hours (1 business day) from order confirmation.
The following delivery times are estimates and may vary depending on the destination, courier workload, and local conditions:
| Country | ETA - Bussines Days |
| Cipru | 7-8 |
| Croatia | 3 |
| Danemarca | 5 |
| Estonia | 7-8 |
| Finlanda | 7 |
| Irlanda | 6-7 |
| Letonia | 7-8 |
| Lituania | 7-8 |
| Malta | 7-8 |
| Slovacia | 2 |
| Slovenia | 3-4 |
| Luxemburg | 4 |
| Germania | 4 |
| Austria | 3 |
| Franta | 6 |
| Belgia | 4 |
| Italia | 4-5 |
| Spania | 6-7 |
| Polonia | 3 |
| Ungaria | 2 |
| Bulgaria | 2 |
| Cehia | 3 |
| Olanda | 4 |
| Suedia | 5-6 |
| Grecia | 4-5 |
| Portugalia | 6-7 |
· Remote areas, islands, and hard-to-reach regions may require additional delivery time.
These are indicative timeframes and are not guaranteed delivery dates.
Delivery times are estimates and may be delayed due to customs checks, public holidays, weather conditions, or courier capacity. We are not liable for delays caused by the courier or circumstances beyond our control.
For Germany and Austria: Delivery times stated are non-binding estimates. If a specific delivery date was explicitly agreed in writing, we will inform you immediately if we cannot meet that deadline and offer you the choice to wait or cancel the order with a full refund.
Shipping costs are calculated at checkout based on the destination country and the size/weight of your order. Exact shipping fees are displayed before you complete your purchase.
The goods remain our property until full payment is received. Risk of loss or damage passes to you upon delivery to the address you specified.
If you are not available to receive the delivery, the courier will attempt redelivery or leave a notice with instructions to arrange collection or a new delivery date. If the package is returned to us because you did not collect it or refused delivery without valid reason, you may be charged return shipping costs and restocking fees.
7. Right of Withdrawal (Cancellation Policy for Consumers)
This section applies only to consumers (individuals purchasing for personal, non-commercial use) within the European Union.
For Germany and Austria: This section constitutes the mandatory "Widerrufsbelehrung" (withdrawal instruction) and "Muster-Widerrufsformular" (model withdrawal form) required under German (§ 355 BGB, § 312g BGB) and Austrian consumer protection law.
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the last good ordered.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement (e.g., email, letter, or using the withdrawal form below).
Contact for withdrawal:
Barak Carpet SRL
Email: barakcarpet.eu@gmail.com
Phone: WatsApp: +40 761 896 761
Address: Strada Viitorului, Nr 12, Municipiul Medgidia, Județul Constanța, Romania
You may use the model withdrawal form provided below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
(Complete and return this form only if you wish to withdraw from the contract)
To: Barak Carpet SRL, barakcarpet.eu@gmail.com, WatsApp: +40 761 896 761
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale for the following goods:
· Order number:
· Ordered on:
· Received on:
· Name of consumer(s):
· Address of consumer(s):
· Email:
· Signature (only if this form is submitted on paper):
· Date:
(*) Delete as appropriate
If you withdraw from this contract, we will reimburse you all payments received from you, including the initial delivery costs (except for any supplementary costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and in any event no later than 14 calendar days from the day on which we are informed about your decision to withdraw.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until:
1. We have received the returned goods back; or
2. You have supplied evidence that you have sent the goods back,
whichever is the earliest.
For Germany and Austria: You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning (e.g., beyond what would be permissible in a shop).
Return address:
Barak Carpet SRL
Șoseaua București-Urziceni nr 67
Afumați 077010, Județul Ilfov
Romania
7.4 Exceptions to the Right of Withdrawal
The right of withdrawal does NOT apply to the following products:
· Runners (Traverse): Cut to custom dimensions specified by you.
· Curtains and Drapes (Draperii și Perdele): Custom-made to order based on your specifications.
These goods are considered customized products made according to your specifications and cannot be returned under the standard withdrawal right, in accordance with Article 16(c) of the EU Consumer Rights Directive (2011/83/EU).
For Germany and Austria: This exclusion is consistent with § 312g Abs. 2 Nr. 1 BGB (Germany) and § 18 Abs. 1 Z 3 FAGG (Austria), which exclude the right of withdrawal for goods made to the consumer's specifications or clearly personalized.
The right of withdrawal also does not apply if:
· The goods have been unsealed and cannot be returned for hygiene or health protection reasons (if applicable to certain product categories in the future).
7.5 Non-Conforming or Defective Products
If the product you receive is defective, damaged, or does not conform to what you ordered, you must notify us within 24 hours of delivery by email (barakcarpet.eu@gmail.com) with photos and a description of the issue.
For non-conforming or defective products, we will:
· Arrange return shipping at our expense.
· Offer a replacement, repair, or full refund (including original shipping costs), at your choice.
This does not affect your statutory warranty rights under EU and national consumer protection law.
8. Refund Policy (Conforming Products)
If you exercise your right of withdrawal for a conforming product (eligible for return), the following applies:
· You bear the cost of return shipping.
· If you wish to exchange a conforming product for a different one, you also bear the cost of shipping the replacement to you.
· Refunds are processed within 14 calendar days of receipt of the returned goods or proof of return.
· Refunds are issued via the original payment method (card, PayPal, etc.) or, at your request, as a store voucher valid for 12 months from the date of issue.
If the returned goods show signs of use, damage, or wear beyond what is necessary to inspect them (as you would in a physical store), we reserve the right to:
· Deduct a proportional amount from your refund to reflect the diminished value, or
· Refuse the return entirely if the goods are significantly damaged or unsellable.
For Germany and Austria: This is in accordance with § 357 Abs. 7 BGB (Germany) and § 18 Abs. 5 FAGG (Austria).
9. Warranty and Legal Guarantee (Statutory Rights)
As a consumer in the EU, you benefit from legal guarantee rights under EU Directive 2019/771 (Sale of Goods Directive), transposed into national law in all member states.
Key points:
· Goods must conform to the contract (as described, fit for purpose, of normal quality).
· If goods are defective or non-conforming at the time of delivery, you may request:
o Repair or replacement (free of charge, within a reasonable time, without significant inconvenience).
o Price reduction or refund if repair/replacement is impossible or fails.
· You have at least 2 years from delivery to raise a claim for non-conformity.
· For defects appearing within the first 12 months (in some countries 24 months), it is presumed the defect existed at the time of delivery, unless we prove otherwise.
For Germany: Warranty rights under §§ 437 ff. BGB apply. You may choose between repair and replacement. If both are impossible or disproportionate, you may demand a price reduction (Minderung) or withdraw from the contract (Rücktritt) and claim a refund.
For Austria: Warranty rights under §§ 922 ff. ABGB apply, with presumption of defect for 12 months.
For France: Legal guarantee of conformity (garantie légale de conformité) under Articles L217-4 to L217-14 of the French Consumer Code applies, with a 2-year period and presumption of prior defect for 24 months for new goods.
For Spain and Italy: Similar 2-year legal guarantee periods apply under national transposition of EU directives.
To make a warranty claim, contact us at barakcarpet.eu@gmail.com with your order number, description of the defect, and photos if applicable.
To the fullest extent permitted by law:
· We are liable without limitation for damages caused by intent or gross negligence, for injury to life, body, or health, and under mandatory product liability laws.
· For slight negligence, our liability is limited to foreseeable, typical damages for breach of material contractual obligations; otherwise, liability is excluded.
For Germany: This limitation complies with § 309 Nr. 7 BGB, which prohibits unreasonable exclusion of liability.
For Austria, France, Spain, Italy, and other EU countries: Mandatory consumer protection laws may impose stricter liability rules; nothing in these Terms limits your statutory rights as a consumer.
We are not liable for indirect, incidental, or consequential damages (e.g., loss of profit, loss of data) except where prohibited by mandatory law.
All content on the Website, including text, images, logos, product descriptions, graphics, and software, is the property of Barak Carpet SRL or our licensors and is protected by Romanian, EU, and international copyright and trademark laws.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any Website content without our prior written permission.
We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable national data protection laws.
For full details on how we collect, use, store, and protect your data, please read our Privacy Policy and Cookie Policy, available on our Website.
Data Controller:
Barak Carpet SRL
Strada Viitorului, Nr 12, Municipiul Medgidia, Județul Constanța, Romania
Email: barakcarpet.eu@gmail.com
Supervisory Authority (Romania):
Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
Website: www.dataprotection.ro
You have the right to lodge a complaint with the ANSPDCP or your local data protection authority if you believe we have violated your privacy rights.
13. Dispute Resolution and Applicable Law
These Terms and any contract formed under them are governed by the laws of Romania, without regard to conflict of law principles.
For consumers: If you are a consumer resident in another EU member state, you also benefit from mandatory consumer protection provisions of your country of residence that cannot be waived by contract.
For consumers: You may bring legal proceedings in the courts of your country of residence or in Romania. We may only bring proceedings against you in the courts of your country of residence.
For business customers: Exclusive jurisdiction lies with the competent courts in Constanța, Romania.
For Germany and Austria: Consumers resident in Germany or Austria may bring claims in their local courts in accordance with German (ZPO) and Austrian (ZPO) procedural rules.
13.3 Online Dispute Resolution (ODR)
The European Commission provides an Online Dispute Resolution platform for consumers to resolve disputes with online traders out of court:
EU ODR Platform: https://ec.europa.eu/consumers/odr
We are willing to participate in dispute resolution proceedings before a consumer arbitration board, but we are not obliged to do so under Romanian law.
If you have a complaint or issue with your order, please contact us first at barakcarpet.eu@gmail.com or +40 766 576 787. We will do our best to resolve the issue promptly and fairly.
For consumers in Romania and other EU countries: You may also file a complaint with your national consumer protection authority:
· Romania: Autoritatea Națională pentru Protecția Consumatorilor (ANPC) – www.anpc.ro
· Germany: Verbraucherzentrale – www.verbraucherzentrale.de
· Austria: Verein für Konsumenteninformation (VKI) – www.verbraucherschutz.at
· France: Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF) – www.economie.gouv.fr/dgccrf
· Spain: Agencia Española de Consumo, Seguridad Alimentaria y Nutrición (AECOSAN) – www.aecosan.msssi.gob.es
· Italy: Autorità Garante della Concorrenza e del Mercato (AGCM) – www.agcm.it
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a new "Effective Date." Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
For material changes affecting existing orders, the Terms in effect at the time you placed your order will apply.
If you have any questions about these Terms, please contact us:
Barak Carpet SRL
Email: barakcarpet.eu@gmail.com
Phone: WatsApp: +40 761 896 761
Address: Strada Viitorului, Nr 12, Municipiul Medgidia, Județul Constanța, Romania
Disclaimer: All text on this website has been translated from English using AI tools, so some translations may contain inaccuracies or inconsistencies.
End of Terms and Conditions